FAQ

FAQ




What is Uniforme Vogue and what do you sell?
I currently live outside Canada. Can I order Uniforme Vogue product?
What payment methods do you accept?
Is your site secure?
How fast do you ship?
How do I monitor the status of my order?
How do I know if you received my order?
In what currency are your prices?
What if I'm not 100% satisfied?
I need more information. How do I contact you?

What is Uniforme Vogue and what do you sell?

At Uniforme Vogue, we specialize in high quality brand name uniforms and work wear. We offer complete lines of outfits for the hospital, medical care, culinary and hospitality industries.

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I currently live outside Canada. Can I order Uniforme Vogue product?

Absolutely. We will accept orders from anywhere in Canada and The USA.

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What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover credit cards. We also accept Paypal. When you get to the Paypal login page, you will have an opportunity to click a link to pay by credit card if you prefer.

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Is your site secure?

Yes! Uniforme Vogue takes every precaution to protect our users’ information. At Uniforme Vogue, we never see or have access to your credit card information. Your payments are processed confidentially.. Therefore there is no record of your card number in our files. When users submit sensitive information via the website, (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Sockets Layer). While making a payment on a secure page, the lock icon will show (closed) at the bottom of your page. Another tip to verify a secure payment page on a website is to check the http: in your address bar. If it appears as https: it is secure and encrypted.

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How fast do you ship?

Provided that you ordered a product that is in stock, we ship the next day by Canada Post. You can expect delivery usually within 2-10 days, depending on your location.

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How do I monitor the status of my order?

To monitor the status of your order, simply login to your Uniforme Vogue account and click to check your order status. It can be Processing, Ready For Packaging or Shipped.

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How do I know if you received my order?

You will ALWAYS receive a Confirmation Email with your order details when your order is placed successfully. Please be certain that you have entered your correct email address so that you receive your notices (confirmation of order, confirmation of shipping, etc). If you feel you may have missed your Confirmation Email, be sure to check your spam folder, as it may have ended up there.

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In what currency are your prices?

All orders are processed in Canadian Dollars.

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What if I'm not 100% satisfied?

Uniform Vogue will accept returns within 30 days of original order date of any defective or damaged item for a replacement copy of the same item. If this particular title is no longer available we will offer a credit note of equal value. (No Refunds)

Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the soles.

Customer needs to e-mail us at Customer Return #.
to confirm authorization # and include copy of their original invoice with a detailed note explaining reason for their return before sending anything back.

Shipping and handling costs are not refundable.

To assure proper replacement or credit note, all returns are subject to inspection upon receipt. We reserve the right to refuse the return of any merchandise.

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I need more information. How do I contact you?

You have a few different ways to contact us. Fill out our online contact form to send us your questions or comments. You can also call us at (514) 842-1573. Our full email address is on our Contact page. As well, if you prefer to send an email directly, you may contact us at Customer Help Desk.

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